1 – How long does the carpet take to dry?
It depends on the type of Carpet. Big, open areas of carpet can easily be dry within 30 minutes using our low moisture system but smaller areas will take longer. If ‘steam’ cleaning is used, drying times are extended and will take up to 24 hours to dry fully.
2 – How safe are your cleaning chemicals?
All general cleaning chemicals used by Safaiwale conform to the highest standards of safety and are chosen for their suitability in your home where children or pets are present and not on cost. Unlike ‘one-man-band’ operations, we also have to consider the safety and welfare of our staff because of their continual exposure to the products we use.
3 – Do you guarantee your work?
Yes. Every job carried out by Safaiwale, a 100% money-back guarantee.
4 – What kind of system do you use?
Our company uses both hot water extraction ‘steam cleaning’ and low moisture cleaning. (Much more information is available in our consumer guide.) Despite many misleading claims, no single system is suitable for all carpets and we will always pick the system that will achieve the best result for you. Our advice to consumers is never to get ‘hung up’ on the system. The operator is far more important and you’re covered by our money-back guarantee.
6 – Can you clean natural fiber carpets like sisal and coir?
Sisal, seagrass and coir carpets can be very successfully cleaned using a mixture of steam and low moisture cleaning. This is not for the amateur and must be performed by a professional because if the carpet is over wet, IT WILL SHRINK!!
7 – Can you get all marks out of carpets and upholstery?
Unfortunately, we can’t. There are a few things that can cause permanent staining that we are unable to deal with. The most common is pet urine, (which has dried in) and dyes whether hair dye, food colorings or fake tan. Most other marks can be removed Inc. blood, oil, and many ink and paint marks.
8 – Will my carpet shrink?
Carpets usually only shrink if the backing gets wet. This is exacerbated if it is badly fitted too. And it depends on the type of Carpets. Where possible, we prefer to use our low moisture system which completely eliminates the possibility of shrinkage and split seams through overwetting.
9 – Are you insured?
Yes, we are insured. All businesses are required by law to carry public liability insurance. This means if you trip over a cable and break your neck, you’ll be covered. We go a step further and are covered for ‘goods worked on’. This is expensive and few cleaning companies have this. For us and our client’s peace of mind, we are covered for damage to your possessions.
10-Will My Carpet Shrink After a Cleaning?
Carpet shrinkage after cleaning is the result of poor equipment coupled with an untrained technician. When a carpet is overly wet and it takes several hours to dry (more than 24), shrinkage can occur.
11-Are Your Cleaning Solutions Safe for Children and Pets?
All Clean is very open and honest about all of the products we use on your floors. We use certified green eco-friendly cleaning products that are not only safe for use in homes with children and pets, but they are also earth-friendly too.
12-What Do I Need to Do to Prepare for a Cleaning?
To get ready for cleaning it is a great idea to move any furniture and vacuum just before the professionals arrive. If you need help moving heavy items we can help you do that. Have more questions about our carpet cleaning services? We are ready and willing to answer any questions you have. At All Clean one of our top priorities are customer service and satisfaction. We are open and honest about all aspects of our service to give you the best professional carpet cleaning experience possible. Give us a call anytime to ask questions and make an appointment online.