FAQ’s

It depends on the type of Carpet. Big, open of areas of carpet can easily be dry within 30 minutes using our low moisture system but smaller areas will take longer. If ‘steam’ cleaning is used, drying times are extended and will take up to 24 hours to dry fully.

All general cleaning chemicals used by Safaiwale conform to the highest standards of safety and are chosen for their suitability in your home where children or pets are present and not on cost. Unlike ‘one man band’ operations, we also have to consider the safety and welfare of our staff because of their continual exposure to the products we use.

Yes. Every job carried out by Safaiwale, 100% money back guarantee.

Our company uses both hot water extraction ‘steam cleaning’ and low moisture cleaning. (Much more information is available in our consumer guide.) Despite many misleading claims, no single system is suitable for all carpets and we will always pick the system that will achieve the best result for you. Our advice to consumers is never to get ‘hung up’ on the system. The operator is far more important and you’re covered by our money back guarantee.

This can happen if a heavy detergent residue is left in the carpet, a mistake commonly made by those using DIY machines. Cleaned properly and professionally with either ‘steam’ cleaning or low moisture, your carpets will not re-soil quickly.

Sisal, seagrass and coir carpets can be very successfully cleaned using a mixture of steam and low moisture cleaning. This is not for the amateur and must be performed by a professional because if the carpet is over wet, IT WILL SHRINK!!

Unfortunately, we can’t. There are a few things that can cause permanent staining that we are unable to deal with. The most common are pet urine, (which has dried in) and dyes whether hair dye, food colorings or fake tan. Most other marks can be removed Inc. blood, oil and many ink and paint marks.

Carpets usually only shrink if the backing gets wet. This is exacerbated if it is badly fitted too. And it is depends on the type of Carpets. Where possible, we prefer to use our low moisture system which completely eliminates the possibility of shrinkage and split seams through over wetting.

Yes we are insured. All businesses are required by law to carry public liability insurance. This means if you trip over a cable and break your neck, you’ll be covered. We go a step further and are covered for ‘goods worked on’. This is expensive and few cleaning companies have this. For us and our client’s peace of mind, we are covered for damage to your possessions.

Carpet shrinkage after a cleaning is the result of poor equipment coupled with an untrained technician. When a carpet is overly wet and it takes several hours to dry (more than 24), shrinkage can occur.

All Clean is very open and honest about all of the products we use on your floors. We use certified green eco-friendly cleaning products that are not only safe for use in homes with children and pets, they are earth friendly too.

To get ready for a cleaning it is a great idea to move any furniture and vacuum just before the professionals arrive. If you need help moving heavy items we can help you do that.

Have more questions about our carpet cleaning services? We are ready and willing to answer any questions you have. At All Clean one of our top priorities is customer service and satisfaction. We are open and honest about all aspects of our service to give you the best professional carpet cleaning experience possible. Give us a call anytime to ask questions and make an appointment online.

Most cleaning services charge an hourly rate for the initial visit, but may also charge by the project, or by the number of employees they send.

Get the cleaning service to give you an estimate on how long it will take to clean your home. Cleaning services should give you a flat rate for each subsequent visit depending on the condition of your property, needs and how often you will need the service. 

You should also be able to avoid unwanted costs by putting a cap on the number of hours the cleaners will be in your home. Find out if the cleaning service has a “not to exceed this price” clause. Our first priority is Customer satisfaction.

Most reputable services perform background checks on all of their employees. When you hire an independent cleaner, you act as their employer; therefore making you responsible for doing any background screenings. A background check can ensure the safety of you and your home by allowing you to know who is entering your home. 

A cleaning company should also be able to tell you whether the same house cleaner will be sent to your home each time.

Professional cleaning services will carry liability insurance and bond and have a policy in place in case something gets broken, damaged or goes missing in your home.

This will provide you with security and peace of mind during the cleaning service. You may want to inform the cleaning service if you have any items that require special care. 

Some companies bring their own equipment and supplies, while others may only bring the equipment, and you may be responsible for providing cleaning supplies. In the event that you are unhappy with the provided cleaning supplies, you should be able to substitute your own.

These days, companies can use both conventional and environmentally friendly products. Therefore, make sure to know the distinction beforehand.

Options include leaving a key under the mat and asking the house cleaner to leave it inside when they’re done, granting access via a keypad or choosing to be home during the cleaning. Make sure both you and your house cleaner are comfortable with the option you choose.

Individual and team members are trained before they’re permitted to enter your home. Training continues as we learn about new products/methods and to reinforce prior training.  Supervisors make periodic visits 
to homes to ensure we’re meeting cleaning service commitments.  

A regularly assigned individual or team of house cleaners who have been professionally trained will clean your home.  An individual or team that will provide excellent service, that you will feel comfortable with, someone who will respect and care for your privacy and valuable possessions.

Of course.  We make every effort to schedule you with the same individual each service.   There is a advantage of having at least 2 employees knowing your home, if one is absent or takes a vacation the other can clean your home as you are accustomed to.

Many homeowners are not aware of their personal liability regarding work related injury for independent home-service workers.  No need to worry, Safaiwale takes care of all this for you.

We realize the nature of cleaning requires our staff to touch virtually all surface items within one’s home.  If you have any irreplaceable or high value items in your home, please notify the office and house cleaner so we do not risk damaging them.

We do require you to inform us if you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them.

A regular or routine house cleaning is a through common or regular list of chores each services. We clean your home from top to bottom, including bathrooms, bedrooms, kitchen, main rooms.  Vacuum, clean, shine, dust, disinfect, and straighten the appearance in all rooms. “Spring” cleaning, move-in house cleaning, or a move-out house cleaning, cleaning service includes everything in the above.

Sure! We don’t want to waste your time if our prices do not coincide with your budget.  In the past 10 years, 99% of our 
cleaning jobs are results of phone estimates.  Our conversation will be a verbal walk through at your home so we can take into 
consideration things like size, number and types of flooring, amount of traffic in the home, the amount of furniture and 
furnishings and condition. This way you can point out things that are of particular importance to you and we will know just 
how you want things done.

Yes, Just click the web site Online Estimate button and fill out the form, then click submit.  Do not forget to include your 
email address.

Only as long as it takes to do the job right. Our expenses are hourly just like yours so our goal is to get it done as fast and 
professionally as possible.

Before service is started you and the company agree on the minimum amount of time the company is willing to clean your 
home and maximum amount of time you are willing to pay for cleaning.  

We try and set a schedule based on the needs of your home.  

Types of cleaning services we offer includes the Regular – Routine cleaning; the Spring cleaning; the Priority Cleaning and the 
Custom Cleaning.  Visit the Services Page of this web site for a more in-depth list of tasks. We can easily customize a 
cleaning program to fit your home’s unique needs.

We can give you a call if we have time to do more for the same visit, and you can just pay an additional hourly. Or, we can 
schedule a return visit quickly.

Every house is unique, and every cleaning fee is individually based.   Things that will affect the amount of your house cleaning 
estimate include the size of your home, number of residents, number of pets, number of bathrooms, how often you want us 
to clean, etc.  After talking with you about cleaning your house a more concise cleaning fee will be confirmed.

Yes.  Click the above DISCOUNT CERTIFICATES menu button to view any house cleaning specials that may be running.

Yes.  Often we provide cleaning service for a customer where the payment comes from another source.

Payments are either made with a check left at the home or Payment is due at the time of service.

Most customers mail the payment in advance of the cleaning service.

We accept cash or check

Since communication is very important in the Company’s training the house cleaner to clean your home if some chore has 
been neglected or not performed well, please notify the Company or sometimes leave note for 
the house cleaner the next service.  

We welcome all feedback that helps us improve our service to you.

We ask that you supply the cleaning supplies you like used for all the different surfaces that make your home unique.  I find 
that not only is each home a little (sometimes a lot) different but customers do have likes and dislikes to certain odors and 
cleaning products.  

We are at your service Monday through Sunday

Easy… Simply fill out a quick Online Estimate using the above button on our website or call

Our normal work days are Monday through Sunday, 9:00 a.m. to 6:00 p.m. While in most cases it is still possible to give a   So it is important to notify the office if the cleaning must be at a 
specific time.

If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service or complete the cleaning.

Simply call our office prior to your cleaning day.  We do appreciate a minimum 24 hours’ notice to reschedule your house cleaning.  

If it is necessary to cancel/skip your regular cleaning day, My Chores Are Yours merely requires a 24 hours’ notice.

It’s your choice we will do our best to stay out of your way.

To START:  Submit an Online Estimate or call My Chores Are Yours, 9773813546